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 Support Service

For the past six years London Remade has worked closely with London’s waste authorities, the Greater London Authority and London Councils to deliver the London Waste Reduction and Recycling Support Service (the support service).  This programme aims to promote information sharing and provide not for profit advice and support for waste authorities located within London.

The support service currently includes ongoing management of www.capitalwastefacts.com and direct support for London’s waste authorities.  In addition, in 2007 funding was provided by London Councils to deliver Twinning and Mentoring sessions for London’s authorities, represent London at ACR+ meetings and organise an event focussed on waste and climate change on behalf of ACR+. Click here for more information about the Twinning and Mentoring and ACR+ projects.

From April 2008 the borough element of the support service will re-launch with a new look.  Waste authorities within London will be able to buy in to a new menu of services which has been designed in consultation with authority officers. 

All subscribers will receive baseline services:

  • a strategic review of all waste management services including refuse, recycling, and minimisation schemes
  • an operational review to identify the performance of individual recycling, composting and waste reduction schemes
  • a bi-monthly email service summarising need-to-know information including recent reports, new information and data and trend analysis
  • London Remade can also discuss projects that could be delivered in place of any of the above

In addition, subscribers can buy in to a wider set of services and choose any or all of the multi-authority services, which include:

  • London and UK based site visits
  • Local Authority invitation only meetings on hot topics chosen by London's waste authorities
  • master classes to allow authorities to share information, learn from other organisations and review good practice examples.

If you are interested in subscribing to the new Support Service or would like more information, please contact Ellen Struthers on 020 7061 6359 or ellen@londonremade.com.

You can view examples of London Remade’s previous support service projects below.


  
 2007/08 Projects


Door knocking

The City of London is expanding its food waste collection service on estates. During November 2007 London Remade provided assistance with an awareness raising door knocking exercise to launch the service on the Golden Lane Estate.

A short report was produced, summarising the work undertaken.

City of London

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Architects’ briefing review

Southwark’s regeneration programme is encouraging new developments throughout the borough. With 40 percent of the borough now undergoing regeneration and developments valued at around £40 billion, the importance of providing architects with a waste and recycling briefing is ever more important. This ensures that residents and businesses have suitable storage for waste and recycling and access to services and facilities.

London Remade reviewed five architects’ briefings and produced a report highlighting good practice, standard briefing recommendations and relevant issues to Southwark.

London Borough of Southwark 

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Supporting the Squirrels

Sutton chose for London Remade to work with a local scrap store to improve its communications and attract new members. The Squirrels Community Scrap Scheme encourages the reuse of donated clean waste materials and promotes environmental education.

London Remade conducted a site visit and interviews with Squirrels staff and produced a critique of the Squirrels promotional materials. A bench marking exercise was also undertaken which involved contacting other scrap stores and reviewing their promotional material.

London Borough of Sutton

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 2006/07 Projects


Participation rate monitoring

London Remade undertook a participation survey of the City of London’s door to door collection service for blocks of flats to identify how many households were using the service.  Set out and participation rate monitoring for a selection of estates was carried out. Data was inputted and analysed. Visit our Glossary page for set out rate and participation rate definitions.

City of London

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Database analysis

London Remade reviewed a database which had been set up to monitor Croydon’s dry recycling kerbside collection scheme.  Suggestions for improving the database were made to firstly help ensure that the information it provided was accurate and also to enabled Croydon to:

  • target promotions more precisely
  • record, monitor and evaluate promotional activities

London Borough of Croydon

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Internal waste minimisation and waste audit

The London Borough of Hackney runs an internal recycling scheme for the collection of paper, cardboard, cans, glass bottles, plastic bottles at council offices. London Remade undertook a waste audit analysis in the Town Hall and provided the authority with suggestions on how to implement waste minimisation initiatives within the council buildings.

 

London Borough of Hackney

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Bench marking exercise: flats above shops

London Remadecollated and summarised information on how London Boroughs operate waste and recycling collections from residential properties located above commercial premises. This information was analysed to identify trends and best practise for undertaking collections and presented in a report. The report was used to inform Newham’s collection strategy.

London Borough of Newham

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Trade waste recycling survey

Time Square and St. Nicholas Shopping Centres (located in the centre of Sutton) are very active in the collection of trade waste for recycling. Sutton wanted to expand this model to traders located on the High Street, which runs between the two shopping centres. London Remade conducted a door to door survey of High Street traders to gauge interest in the scheme and signpost them to information and advice.

London Borough of Sutton

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Internal waste minimisation action plan

London Remade undertook a site visit to Tower Hamlets council offices and produced an action plan for internal waste minimisation. This included advice on:

  • raising staff awareness on waste minimisation and recycling
  • reducing paper
  • improving recycling and reducing waste

London Borough of Tower Hamlets

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Bring site monitoring

The aim of this project was to determine if the delivery of reusable bags to residents living on estates in Waltham Forest would encourage them to recycle more materials more often. London Remade analysed data on the “fullness” of the near entry containers and the tonnage collected through 50 sites before and after delivery of reusable bags.

London Borough of Waltham Forest

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